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Now accepting NEW CLIENTS from areas east of Cole Harbour/Preston!

Need a Prescription Refill?

Weste Animal Hospital is now handling all of our prescription refills through the PetDesk app, where you can track your pet’s wellness, request appointments, and refill prescriptions all in one place.

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Prescription Policy

At Weste Animal Hospital, every prescription is reviewed by one of our veterinarians to make sure it is safe and right for your pet. This policy explains how refills work, how to request a written prescription to fill elsewhere, and what fees apply. Our goal is to make getting your pet’s medication as easy as possible, wherever you choose to fill it.

Exams and your pet's health

To prescribe any medication, our veterinarians need a current relationship with your pet. That means your pet must have been examined by one of our veterinarians within the past 12 months.

  • Some long-term medications also require regular rechecks or bloodwork to make sure they are still working safely. Your veterinarian will let you know if this applies to your pet.
  • If your pet's exam is overdue, or their condition has changed, we will ask you to book an appointment before we can approve a refill or write a prescription.
  • The number of refills and how long a prescription stays valid are always at your veterinarian's discretion.

Refills filled here at WAH

The easiest way to refill your pet's medication is through our in-clinic pharmacy.

  • How to request: use the PetDesk app or call us at (902) 434-8379.
  • Timing: please allow up to 2 business days for us to have your refill ready for pickup.
  • Fees: in-clinic prescriptions include our usual dispensing fee. There is no additional prescription fee.

We'll let you know when your refill is ready.

Written prescriptions to fill elsewhere

You are always welcome to ask for a written prescription to fill at another pharmacy or veterinary hospital.

Written Prescription Fee: $15 per prescription. This fee applies to medications we carry in-clinic. There is no fee for medications we don't carry.

Before a prescription leaves our hospital, a veterinarian reviews your pet's medical record, confirms the medication and dose are still safe and appropriate, and authorizes it. The fee covers this professional review and the preparation of the prescription.

How it works:

  1. Call us at (902) 434-8379 with the medication and the name and contact details of the pharmacy or hospital you'd like to use.
  2. Pay the Written Prescription Fee by phone or in person. The fee is payable before the prescription is sent.
  3. Please allow up to 3 business days for your veterinarian to review and approve the request.
  4. Once approved, we will send the prescription directly to your chosen pharmacy or hospital.

Other things to know

  • Returns: prescription and compounded medications are non-refundable once dispensed. This protects the safety and integrity of every medication we dispense.
  • Fee refunds: the Written Prescription Fee is non-refundable once the prescription has been written.
  • Controlled medications: some medications, such as certain pain and anxiety medications, are regulated under federal law and may have additional requirements. Our team can explain what applies.
  • Pet insurance: if your pet is insured, check with your provider that medications filled outside a veterinary clinic are covered before you switch.

Questions?

We're happy to help. Call us at (902) 434-8379 or request refills anytime through the PetDesk app.

Thank you for trusting Weste Animal Hospital with your pet's care.